Wednesday, March 14, 2007

Didn't get much sleep Tuesday morning. Had crazy dreams! Dropped Mark off at work on the way to Hollywood. It was hot in the store, but we were mostly dead. It was an ok day, except I had this really annoying bitch of a customer. She came into the store, returning 3 dvds; one of which had the skew ripped off it, so I had to look that one up on the computer. That didn't piss me off though, because kids do that to lots of movies, and it's really not worth getting upset about. When she came up to the counter to rent some new movies, I saw that she had an account balance (late fees), and I asked her if she'd like to pay any of it. She said that when she'd come to rent movies last week, for the first time in about a year, she had asked the girl ringing her up if she had any late fees, and the girl didn't see any. Now when we open someone's account, the late fees pop up right off, but sometimes if you hit the wrong key on accident, you can skip right over them without meaning to. I explained that to the woman, and said that this is probably what happened, and that it was an easy mistake, and that I was sorry if that experience had gotten her hopes up, but she did indeed own us like $54.00 or something like that, which in the grand scheme of things, is like NOTHING. People rent from us every week that owe the store thousands of dollars. We don't judge these people, and we don't make them pay thier fees in order to rent, and as long as they're civil, it's all good. But this woman didn't see it that way. She started gettting very agitated, and starting insulting the girl that had waited on her, during her previous visit. She said the salesperson didn't know what she was talking about, that she was incompetent, that she wanted the girl's name, and she wanted her written up. I had already explained that the mistake was most likely not intentional, and that it was something that anyone could have done, but she just kept raising her voice. I refused to give her the name of the person that waited on her; saying that the schedule for last week wasn't available and there was no way for me to look it up - both of which are true, but I also knew who it was that had handled this person before, and wasn't about to sell her out to someone who was obviously a total bitch. Then the woman changed her tune, and said that she didn't believe that she owed any of that money, because she hadn't rented in 'over a year'. I brought the fees back up, and she was right, the latest fee was indeed from nearly a year ago. She didn't like that either. She said that if she owed us any money at all, she would have remembered it. I was shaking at this point, trying not to lose my temper, or yell at her, and ask her to leave... But I asked her...if she knew that she didn't owe us anything (because she would remember it if she had) then WHY did she ask the girl last week, if she had any fees? Because...you know, that seems like a contradiction to me. Then she exploded. Saying that I had always been so nice to her in the past, and why was I being like this now? I told her that in the past she hadn't blown up at any of us over a simple mistake, or insulted my coworkers, or yelled at me, while contradicting herself, and blaming us for fees on her account, that don't just magically appear on peoples' accounts. She left just after that, but I was shaking so hard that I couldn't get her credit card slip in my drawer, and had to go walk off the anger. I called Janice and told her about it, then came back to work, where I explained what happened to Bryan in more detail, as he'd only heard a bit of it, and he had her account flagged. I was calm by then, and the rest of my shift was fine, and I refused to let the scene stess me out, which I'm very glad of.

I picked Mark up after work. I talked to my little sis, and my mother on the phone for awhile. My lil sis is wearing a white leather dress at her wedding. Her "Indian" wedding - which everytime I hear, makes me think about people from India - but they mean Native Americans. I irks me. Maybe because I've lived with a Native American for so long. I told mom I'd like to take her and my sisters to a Detroit Tigers Game this summer sometime.

Later, I talked to Corey on the phone, which was nice. Then I took a nap. And then chatted with him online, and then the phone again. He's a lot of fun; very sexy, and I'm enjoying our getting to know each other moments. ;-0)

I start training for my job at Bitserve Systems today. I'm really wired though, and can't seem to sleep. Probably because Mark had the heat on earlier, and now it's sweltering in my room. I'll turn the AC on when I'm done writing this.

I might hang out with Wendy, Friday night, but that hasn't been confirmed. Corey might come hang out with us too, as we're both free on Saturday. I have to Necto for at least a few minutes so I can wish Doug happy birthday. But I need sort all this out later. I need to chill out.

   posted by Bald Jason at 05:40 AM
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